Online Purchases are accepted for credit or exchange only if returned in original condition within 10 days after delivery date, accompanied by the original sales invoice, diamond/jewelry certificate, all complementary/gift items, all original packaging and collateral material. Gift recipients are entitled to a nonrefundable merchandise credit. Returns may be sent to our Customer Service Center.
Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Any items that have had the diamond(s) altered and sent back for return will be considered forfeited merchandise and will not be returned to sender. A refund will not be issued. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges and a 5% restocking fee within 2 weeks of receiving your return.
Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in transit. Please make sure to include your Reason for Return and to contact us to inform us of the return.
If you would like to cancel or change an unprocessed order for any reason, please call us at (270) 843-6103, Monday – Friday, 9am – 6pm CST, as soon as possible or email us at email@example.com. We’ll do our best to accommodate your request.
You must follow these instructions exactly; failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at firstname.lastname@example.org.
Returns may be sent to our Customer Service Center at:
408 E. Main St
Bowling Green, KY 42101
If you have any questions, please contact Customer Service at 270-843-6103. Representatives are available 9:00AM-6:00PM CST Monday-Friday.